3.2 Quart Air Fryer

Model: EMAF3219KE

Product FAQs

  • How do I contact Customer Service?

    • Please call us at 888-770-3696 with any questions or before returning anything to the store.
  • Where can I get the Instruction Manual?

    • A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
  • The air fryer does not work

    • Ensure the appliance is plugged into a grounded outlet.
    • You have not set the timer.   Turn the Timer Control Knob to required preparation time.
  • The ingredients fried with the air fryer are not done

    • You may have too many items in the pan.  Try putting smaller batches of ingredients in the pan. Smaller batches are fried more evenly.
    • The set temperature is too low.  Turn the Temperature Control Knob to the required temperature setting.
    • You may not have not given the fryer enough time.  Turn the Time Control Knob to the required preparation time.
  • The ingredients are fried unevenly in the air fryer.

    • Certain types of the ingredients need to be shaken halfway through the preparation time.
    • Ingredients that lie on top of or across each other (e.g. fries) need to be shaken halfway through the preparation time.
  • Food is not crispy when it comes out of the air fryer

    • You may have used a type of food meant to be prepared in a traditional deep fryer.
    • Use oven-baked foods or lightly brush some oil onto the food before cooking for a crispier result.
  • I cannot slide the pan into the appliance properly.

    • There are too many ingredients in the pan.
    • Please remove some of the ingredients from the pan and try again.
  • White smoke comes out of the appliance

    • It’s normal for white smoke to appear when prepping greasy ingredients.
    • The oil produces white smoke and the pan may heat up more than usual.
    • Make sure you clean the pan properly after each use.
  • Homemade fries are fried unevenly in the air fryer

    • You did not soak the potato sticks long enough before you fried them
    • Soak the potato sticks in a bowl for at least 30 minutes, take them out and dry them with a paper towel before applying oil and cooking.
    • Use fresh potatoes and make sure they stay firm during frying
  • Homemade fries are not crispy when they come out of the air fryer.

    • Make sure you dry the potato sticks properly before you add the oil.
    • Add slightly more oil for a crispier result.

Product Downloads

If you have any further questions, please call us at 1-888-770-3696

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