Please call us at 855-976-5276 with any questions or before returning anything to the store.
Where can I get the Instruction Manual?
A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
The air fryer does not work
Ensure the appliance is plugged into a grounded outlet.
You have not set the timer. Turn the Timer Control Knob to required preparation time.
The ingredients fried with the air fryer are not done
You may have too many items in the pan. Try putting smaller batches of ingredients in the pan. Smaller batches are fried more evenly.
The set temperature is too low. Turn the Temperature Control Knob to the required temperature setting.
You may not have not given the fryer enough time. Turn the Time Control Knob to the required preparation time.
The ingredients are fried unevenly in the air fryer.
Certain types of the ingredients need to be shaken halfway through the preparation time.
Ingredients that lie on top of or across each other (e.g. fries) need to be shaken halfway through the preparation time.
Food is not crispy when it comes out of the air fryer
You may have used a type of food meant to be prepared in a traditional deep fryer.
Use oven-baked foods or lightly brush some oil onto the food before cooking for a crispier result.
I cannot slide the pan into the appliance properly.
There are too many ingredients in the pan.
Please remove some of the ingredients from the pan and try again.
White smoke comes out of the appliance
It’s normal for white smoke to appear when prepping greasy ingredients.
The oil produces white smoke and the pan may heat up more than usual.
Make sure you clean the pan properly after each use.
Homemade fries are fried unevenly in the air fryer
You did not soak the potato sticks long enough before you fried them
Soak the potato sticks in a bowl for at least 30 minutes, take them out and dry them with a paper towel before applying oil and cooking.
Use fresh potatoes and make sure they stay firm during frying
Homemade fries are not crispy when they come out of the air fryer.
Make sure you dry the potato sticks properly before you add the oil.
If you have any further questions, please call us at 1-855-976-5276
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