55″ HD Television


1080p HDTV

Model: 55V850R

Product FAQs

  • How do I contact Customer Service?

    • Please call us at 855-998-4326 with any questions or before returning anything to the store.
  • Where can I get the Instruction Manual?

    • A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
  • I hear an Echo when I have my Soundbar turned on. How do I fix it?

    • The echo is caused by Audio coming out of multiple sources.
    • Use the TV remote or the buttons directly on the TV, to reduce the TV Volume to Zero.
    • This will mean that all of the sound will be coming from your Soundbar or Surround Sound System.
    • You can then use the remote that came with your AUDIO device to control the Audio for the TV.
  • The Auto-Channel Scan during Setup did not find any channels

    If you subscribe to Cable or Satellite service, and use a Cable/Satellite box, you do not need to complete the “Channel Auto Scan” during initial setup.

    • If you have already started a “Channel Auto Scan”, please exit the scan by pressing the MENU button on the Remote or on the Front/Side of the TV.
    • To view your Cable/Satellite programming, make sure the TV is set to the correct INPUT/SOURCE where the Cable/Satellite box is connected (HDMI1, COMPONENT, etc.)
    • If your Cable/Satellite box is connected with a RF-Coaxial cable, make sure the TV is set to Channel 3 or 4 depending on the instructions provided by your Cable/Satellite provider.

    If you subscribe to Cable service and do NOT use a Cable box:

    • Make sure you have selected CABLE for the “AIR/CABLE” setting in the “CHANNEL” section of the TV’s MENU system.
    • Make sure the RF-Coaxial cable is firmly connected to both the rear of the TV and the cable wall outlet.
    • Make sure the RF-Coaxial cable is connected directly to the TV from the cable wall outlet, and does not go to another device first such as a VCR.
    • Try connecting the TV with a different RF-coaxial cable.
    • Try connecting the TV to a different cable wall outlet.

    If you are using an Antenna:

    • Make sure you have selected AIR for the “AIR/CABLE” setting in the “CHANNEL” section of the TV’s MENU system.
    • Adjust the position of your Antenna, making sure to keep the antenna away from as many obstructions as possible.
    • Make sure the RF-Coaxial cable is connected directly to the TV from the Antenna, and does not go to another device first such as a VCR.
    • Retry the “Channel Auto Scan” in the “CHANNEL” section of the TV’s MENU system.
  • What is the Remote Code for my TV?

    The remote control from many Cable/Satellite providers can be programmed to operate most of the major functions of your TV. These functions include POWER, INPUT/SOURCE, VOLUME +/-, CHANNEL +/-, SELECT/OK/ENTER, & NUMBER BUTTONS (0-9)

    • For any function not listed above, please use the original TV Remote.

    To program your cable/satellite remote, follow the instructions provided by your provider and use one of the codes below:

    • The remote code for AT&T (U-verse) is 1043
    • The remote code for Comcast/Xfinity is 10030, 12371
    • The remote code for Cox is 2397, 2049, 10030, 12371
    • The remote code for DirecTV is 10030, 12371
    • The remote code for Dish Network is 506
    • The remote code for Optimum is 0040
    • The remote code for Spectrum/Time Warner is 764
    • The remote code for RCA Universal remotes is 0030
  • Remote control does not work

    • Make sure there is nothing blocking the remote sensor on the front of the TV.
    • Try standing directly in front of the TV so there is no angle between the remote, and the remote sensor on the front of the TV.
    • Try moving closer to the TV.
    • Replace the batteries in the remote.
    • If you are using a universal remote control, try the original TV remote.  If the original TV remote works reprogram the universal remote to control the TV.
  • No Signal Message

    This message appears on the screen when the TV is not receiving any picture or sound.

    • Make sure the TV is set to the correct INPUT/SOURCE for the device you are attempting to watch (HDMI1, COMPONENT, etc.)
    • Make sure the device you are attempting to watch (Cable/Satellite Box, DVD player, etc.) is powered ON
    • Make sure all cords used to connect the TV and the device you are attempting to watch (Cable Satellite Box, DVD player, etc.) are correctly inserted into the matching color-coded input & output jacks on both the TV and the connected device.
    • For example, for a Component Video (Green, Blue, Red) connection, the Green cable should be inserted into the Green-colored jack on both the TV and the connected device.  Please refer to the TV Quick Start Guide for color-coded connection instructions.
    • If you are attempting to watch a TV program using an antenna, try adjusting your antenna.
  • Can’t choose a function in the Menu

    Certain functions in the TV’s MENU system will not be available for all inputs. If a menu function is shown in Gray text, the item can not be adjusted.

    • If you need to adjust a menu function shown in Gray text, change the TV to a different source/input by pressing the INPUT button on the Remote or the Front/Side of the TV.
  • No Power

    • If you are attempting to turn the TV ON with the Remote, try using the POWER button on the front/side of the TV.
    • Make sure the power cord/power adapter is firmly connected to both the rear of the TV and the electrical outlet.
    • Make sure the electrical outlet is working properly by carefully plugging in another device.
  • Poor Picture on Cable/Satellite TV Channels

    A “blurry” picture is usually caused when the content being watched is not presented in High Definition (HD)

    • In order to view programs in HD, you must subscribe to HD programming with your cable/satellite service provider, and use a HD cable/satellite set-top box.
    • In order to receive HD channels with cable/satellite set-top boxes, the set-top box must be connected to the TV with HDMI or Component Video (Green, Blue, & Red) cables.
    • Cable/Satellite services usually provide the same station on both a High Definition (HD) channel and non-High Definition channel. For the best picture, make sure the channel you are attempting to watch is the HD channel. Contact your cable/satellite provider for details on your channel line-up.
  • What Wall Mount do I need?

    This depends on the specific model of TV. All TVs utilize the VESA universal spacing mounting holes on the back of the TV for use with wall mounts.

    • The VESA size for the TV is listed in the User Manual. You will need to know this information when buying a TV wall mount.

Product Downloads

If you have any further questions, please call us at 1-855-998-4326

Note: Some documentation files can be quite large. Based on your Internet connection speed and web site traffic, it may take a couple of minutes for a file to successfully download and open. Please be patient.The documents are being made available in PDF file format.