9″ Touchscreen Tablet

Tablet with 8GB Internal Memory
Model: V9TAB8S

Product FAQs

  • How do I contact Customer Service?

    • Please call us at 855-998-4326 with any questions or before returning anything to the store.
  • Where can I get the Instruction Manual?

    • A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
  • Where can I download Apps?

    • At the bottom of the Home screen, is the icon for the Google Play Store App. Tap on this icon and once the Google Play Store opens, follow the on-screen instructions.
    • NOTE: The developer of each App determines the minimum system requirements a device must have to properly experience their App. This means; not every Tablet is compatible with every App due to hardware and software differences.
  • What is a Factory Data Reset?

    • It is strongly recommended to back up your tablet data using Google Backup Services before performing a Factory Data Reset as all user data will be deleted from the tablet.
    • A Factory Data Reset restores the tablet to the original factory settings and removes ALL Photos, Music, Videos, Apps, Preferences, Settings, and other user files from the tablet.
    • Do NOT use the Factory Data Reset unless you fully understand ALL Photos, Music, Videos, Apps, Preferences, Settings, and other user files, which are currently on the tablet will be deleted.
    • If you are unsure using Factory Data Reset will solve your problem, contact customer support first. Doing so could result in losing all your data stored on your device.
  • How to copy Music, Videos or Photos to the tablet?

    • Plug your tablet into your computer using the mini USB to USB Cable. When the USB icon shows up on the tablet, tap it and select “USB CONNECTED” and then select “USB Storage”. Then you can copy and paste or “drag & drop” files directly from your computer to the tablet USB icon just like the Tablet was an external USB drive.
    • Music, Video, or Photo Files can also be loaded onto a microSD card for use with the tablet.
  • Music/Movie file will not play

    • Make sure the file format you’re attempting to play is listed in the Compatible Audio/Video Formats list in the Technical Specifications section of the manual.
  • Tablet storage is full

    • Add more storage by inserting a microSD card
    • Transfer or Delete unused files using the Explorer or FileManager App
    • Note: Part of this product’s internal memory is used by the Android Operating System and Tablet storage partitioning.
  • Unable to connect to Wi-Fi network

    • Make sure you are not too far from the Wi-Fi router/hotspot. We recommend a distance of 5 to 35 Feet.
    • Check the Quick Settings to confirm Wi-Fi is ON and Airplane Mode is OFF.
    • Make sure you have the correct password entered for your Wi-Fi network in the Settings App. Tap “View Password” to confirm the correct password.
    • Go to the Settings App, and toggle the Wi-Fi Setting OFF & ON to attempt to reconnect to the Wi-Fi network.
    • Restart your Wi-Fi router.
    • Try connecting to a different Wi-Fi network if one is available.
  • Wi-Fi reception is poor

    • Make sure you are not too far from the Wi-Fi router/hotspot. We recommend a distance of 5 to 35 Feet.
    • Restart your Wi-Fi router.
    • Reconfigure the Wireless channel being broadcast by your router. Check your Router’s instruction manual, or contact your Router Manufacturer for details.
  • No Sound / No Picture / Screen Frozen

    • No Sound: Check the volume is not set too low.  Use a different App, Song, Video, etc. to check if there is sound.
    • Sound but No Picture: Try using another App, Song, Video, etc. to check if there is picture.
    • You can restart the Tablet by powering the tablet OFF & ON.

    Reset the tablet by following the steps below:

    • Insert a thin, straight object like a paper clip into the Reset hole next to the HOME button
      on the Tablet side.
    • Insert, press & hold the object in the Manual Reset hole for about 2-3 seconds until the Tablet restarts.

Product Downloads

If you have any further questions, please call us at 1-855-998-4326

Note: Some documentation files can be quite large. Based on your Internet connection speed and web site traffic, it may take a couple of minutes for a file to successfully download and open. Please be patient.The documents are being made available in PDF file format.