9″ Portable Television

Model: 9A700

Product FAQs

  • How do I contact Customer Service?

    • Please call us at 855-994-2825 with any questions or before returning anything to the store.
  • Where can I get the Instruction Manual?

    • A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
  • Can’t receive a certain channel with my antenna

    • Try adjusting the position of your antenna.
    • Make sure you have selected AIR for the “AIR/CABLE” setting in the “CHANNEL” section of the TV MENU system.
    • After adjusting the antenna’s position, perform a “Channel Auto Scan”. The “Channel Auto Scan” feature can be found in the “CHANNEL” section of the TV’s MENU system.
  • No color

    • Try another channel or source (Cable/Satellite set-top box, DVD player, etc.)
    • Make sure all cords used to connect the TV and the device you are attempting to watch (Cable Satellite Box, DVD player, etc.) are correctly inserted into the matching color-coded input & output jacks on both the TV and the connected device.
    • For example, for a Component Video (Green, Blue, Red) connection, the Green cable should be inserted into the Green-colored jack on both the TV and the connected device. Please refer to the TV Quick Start Guide for color-coded connection instructions.
    • Restore default settings.
  • Video noise or choppy picture

    • Readjust your antenna.
    • Keep TV away from noise sources, neon lights and microwave appliances.
  • TV blocked in certain channels

    Adjust the Parental Control Lock settings. These settings are found in the “LOCK” section of the TVs MENU system. Please refer to the “Parental Controls” section of the User Manual, or contact Customer Support for further details.

    • When the Parental Control Lock setting is turned ON, you can block programs due to the TV/MPAA (TV-G, TY-MA, PG, PG-13, R, etc.) rating of the program.
    • To allow ALL programming, turn the Parental Control Lock OFF.
  • My box was missing parts

    • Should you be missing any of the included accessories or other components (screws, pieces, etc.), please contact the Customer Service to secure a replacement.
    • When calling, please reference the parts list found in the Instruction Manual to help us accurately identify the missing parts and promptly provide replacements.

Product Downloads

If you have any further questions, please call us at 1-855-994-2825

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