Upconverting DVD Player

Model: DVD3315

Product FAQs

  • How do I contact Customer Service?

    • Please call us at 855-994-2825 with any questions or before returning anything to the store.
  • Where can I get the Instruction Manual?

    • A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
  • No Power

    • Check to ensure that the power plug is in working condition (test outlet by CAREFULLY plugging another electrical item in to it)
  • No sound

    • Check the connection between the DVD player and the TV set, amplifier, or any other unit it is connected to.
    • Check to make sure the TV is on.
  • Disc Does Not Play

    • Check to make sure the disc is loaded correctly label side facing up on disc tray.
    • Check that disc is clean from dirt, dust, fingerprints, and smudges.
    • Check to ensure the disc is inserted between the guides on the tray.
    • Check to see if the Parental Lock function is on.
    • Make sure disc is for use in region ONE.
  • Remote Does Not Work

    • Check batteries; possibly replace.
    • Check to ensure there aren’t any obstacles between the remote sensor on the unit’s front panel and the remote control.
    • Be sure the remote is aimed at the remote sensor.
  • Divided Picture

    • Check that disc is clean and has no scratches.
    • This DVD player is controlled by a microcomputer, which may need to be reset.
    • To reset, unplug the unit, wait 30 seconds, then turn the player back on.
  • MP3 Disc Do Not Play

    • Use a different program to re-burn the disc, as the program may not be MP3 compatible with the player.
    • Use a newer edition of MP3 software such as “Audio station 4”, “Easy CD Creator”, etc
    • Make sure MP3 file is not encoded with a variable bit rate, such as provided by Real Networks.

Product Downloads

  • Instruction Manual

    Click on the ABOVE link to view the file

    Click your browser’s BACK button to return

If you have any further questions, please call us at 1-855-994-2825

Note: Some documentation files can be quite large. Based on your Internet connection speed and web site traffic, it may take a couple of minutes for a file to successfully download and open. Please be patient.The documents are being made available in PDF file format.