Please call us at 855-719-8324 with any questions or before returning anything to the store.
Where can I get the Instruction Manual?
A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
Speaker will not turn ON
Make sure the ON / OFF SWITCH is set to the ON position.
Charge the battery.
Speaker will not pair
Turn your Bluetooth device OFF then ON to refresh the device’s Bluetooth memory.
Find the Bluetooth menu in your device and make sure the Bluetooth function is turned ON.
Try pairing another Bluetooth device.
No Sound
Make sure the volume on the BSPLED is not set to “0” or Mute.
Make sure the volume on your device is not set to “0” or Mute.
Make sure there is nothing plugged into the 3.5mm AUDIO INPUT.
If you have any further questions, please call us at 1-855-719-8324
Note: Some documentation files can be quite large. Based on your Internet connection speed and web site traffic, it may take a couple of minutes for a file to successfully download and open. Please be patient.The documents are being made available in PDF file format.