Please call us at 855-994-2825 with any questions or before returning anything to the store.
Where can I get the Instruction Manual?
A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
Music Sounds Too Slow or Too Fast
Check to confirm the SPEED CONTROL SWITCH (7) is correctly set for the record being played (33⅓, 45, or 78 RPM).
Records Keep Skipping
Carefully look at the surface of the record under a strong light to see if there are any significant scratches or other damage to the record which will cause it to skip.
Make sure the turntable is on a flat level surface.
Clean the record with a proper record cleaning brush to remove build-up of dust & dirt in the grooves of the record.
Choose a different record after examining it to be sure the record is clean to see if you’re get the same result.
Check to make sure the STYLUS (15) is in the correct middle position.
Check to make sure the STYLUS (15) is not bent or broken by lightly touching the tip of the diamond needle.
If a replacement STYLUS (15) is needed please contact our Customer Support Center at: 1-855-998-4278 to purchase a replacement.
If you have any further questions, please call us at 1-855-998-4278
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