Retro Turntable

Model: CH196R

Product FAQs

  • How do I contact Customer Service?

    • Please call us at 855-994-2825 with any questions or before returning anything to the store.
  • Where can I get the Instruction Manual?

    • A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
  • Music Sounds Too Slow or Too Fast

    • Check to confirm the SPEED CONTROL SWITCH (7) is correctly set for the record being played (33⅓, 45, or 78 RPM).
  • Records Keep Skipping

    • Carefully look at the surface of the record under a strong light to see if there are any significant scratches or other damage to the record which will cause it to skip.
    • Make sure the turntable is on a flat level surface.
    • Clean the record with a proper record cleaning brush to remove build-up of dust & dirt in the grooves of the record.
    • Choose a different record after examining it to be sure the record is clean to see if you’re get the same result.
    • Check to make sure the STYLUS (15) is in the correct middle position.
    • Check to make sure the STYLUS (15) is not bent or broken by lightly touching the tip of the diamond needle.
    • If a replacement STYLUS (15) is needed please contact our Customer Support Center at: 1-855-998-4278 to purchase a replacement.

Product Downloads

If you have any further questions, please call us at 1-855-998-4278

Note: Some documentation files can be quite large. Based on your Internet connection speed and web site traffic, it may take a couple of minutes for a file to successfully download and open. Please be patient.The documents are being made available in PDF file format.