MP3 & Video Player

Model: FL815

Product FAQs

  • How do I contact Customer Service?

    • Please call us at 855-994-3832 with any questions or before returning anything to the store.
  • Where can I get the Instruction Manual?

    • A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
  • Is this MP3 player compatible with my computer?

    • This Video & MP3 player is compatible with all computers running Windows 2000 or newer.
    • This Video & MP3 player is NOT compatible with Apple computers (MACINTOSH) operating systems.
  • When I "press" a button, it doesn’t do what I want it to do.

    Some buttons on this player may operate two different functions based on how the button is pressed (Press or Press & hold). The Quick Start Guide or Instruction Manual details the different methods of using the buttons for this model. Please refer to the Instruction Manual to see if the function you are attempting to access requires a “Press” or a “Press & Hold” of the button.

    • Press – When the term “Press” is used with a button operation, it requires you to fully Press and quickly
      release the button.
    • Press & Hold or Long Press – When the term “Long Press” or “Press & Hold” is used, it requires you
      to fully Press and continue to Hold the button in for a two second count before releasing your finger
      from the button. Use only light pressure to hold the button in.
  • How do I transfer songs, pictures, and/or eBooks from my computer to the MP3 player?

    • Please refer to the Quick Start Guide or Instruction Manual for detailed instructions on loading your music, photos, etc. to the MP3 player.
  • How do I Charge the MP3 Player?

    • Connect the Video & MP3 player to your computer using the supplied mini USB to USB cable.
    • Your computer must be turned ON for the player to recharge.
    • A full charge will typically take 3-4 hours.
  • What types of music files can I play?

    • This player supports only MP3 & WMA music files.

Product Downloads

If you have any further questions, please call us at 1-855-994-3832

Note: Some documentation files can be quite large. Based on your Internet connection speed and web site traffic, it may take a couple of minutes for a file to successfully download and open. Please be patient.The documents are being made available in PDF file format.