Portable Bluetooth Wireless Speaker System

Model: BS100BW

Product FAQs

  • How do I contact Customer Service?

    • Please call us at 855-719-8324 with any questions or before returning anything to the store.
  • Where can I get the Instruction Manual?

    • A copy of the instruction manual in English was enclosed with your product. If you are unable to locate it, you can view it from the link to the right.
  • I can’t "pair" successfully after multiple connections

    • Power OFF and then power ON the speaker to restart the Bluetooth syncing function on the speaker or on your Bluetooth device.
    • Check to see if the POWER/CONNECT button is flashing. If the button is not flashing, press the POWER/CONNECT button and the button will flash. Try pairing the Speaker with your Bluetooth device again.
    • There may be other Bluetooth devices near the speaker causing interference with the connection. Please turn off the Bluetooth function on the other devices you are not using.
    • Unplug the AUX cable from the rear of the speaker, and try pairing the Speaker with your Bluetooth device again
  • No Power

    • Check the batteries. Try them in another battery powered device to see if they work properly, or replace them with new batteries.
    • If you are using the USB connection, make sure the supplied USB cable is securely connected to the rear of the speaker and the USB port on your computer.
    • Make sure your computer is powered ON when using the USB power.
  • I can’t get the Speaker to "pair" with my Bluetooth device

    • Refer to the Bluetooth Pairing steps listed in the Instruction Manual of the speaker and your Bluetooth compatible device for pairing instructions.
  • I am hearing electrical interference from the device

    • Try moving the speaker away from other electronic equipment such as TVs, Radios, etc.
    • Try turning any other Bluetooth compatible devices OFF when using the speaker.
    • Try turning any other electronic equipment such as TVs, Radios, etc. OFF when using the speaker.
    • Do not stand next to a microwave while using a blender while listening to music.

Product Downloads

If you have any further questions, please call us at 1-855-719-8324

Note: Some documentation files can be quite large. Based on your Internet connection speed and web site traffic, it may take a couple of minutes for a file to successfully download and open. Please be patient.The documents are being made available in PDF file format.